FAQ
Frequently Asked Question – The Musk Deer
Ques- How do I select my size?
Ans- A size chart is given on every product page. We request you to read it thoroughly before ordering.
Ques- How can I be assured of the quality of products ordered?
Ans- All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.
Ques- How can I take care of my garment?
Ans- Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.
Ques- Do you customise products?
Ans- No, we do not offer any product customisations, we have standard designs and sizes.
PAYMENT, SHIPPING AND DELIVERY
Ques- How can I make payments on the website?
Ans- At THE MUSK DEER, we accept online payments and COD for orders under INR 7000. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
Ques- I just placed my order. When will I receive it?
Ans- Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.
Ques- How can I track my order?
Ans- You can track your order here. If your enquiry is urgent, please email us on info@ecom2.lykos.in and one of our team members will get in touch with you at the earliest.
Ques- Which shipping partners do you use for shipping the products?
Ans- We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.
Ques- I have received part shipment, when will I get my other products?
Ans- We ship all your pieces together as soon as they are ready. Incase you receive only part shipment, please reach out to us on info@ecom2.lykos.in and our customer care team will look into it as soon as possible.
Ques- I want to change my address/size/phone number for an existing pending order. Who should I contact?
Ans- If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at info@ecom2.lykos.in with the subject “Order Number + Revised information”. We will facilitate the same if it hasn’t been shipped.
EXCHANGE, REFUND AND CANCELLATIONS
Ques- How can I exchange my product?
To request for an exchange/return, please click here.
Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: TMD Luxury Creations.
Address: Flat No. 403, 303/20 Muneer Manzil Chowk Lucknow Uttar Pradesh – 226003, India
Number: 9936962077
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.
Ques- I want to cancel my order and get a refund. Who should I contact?
Ans- Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.
INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US ON info@ecom2.lykos.in